Return & Refund Policy

At UniueCraft, you have 7 days from the delivery date to request a return.

Important: If a claim regarding a defective product is determined to be false after careful evaluation, we reserve the right to reject the return request.

Return Eligibility

To be eligible for a return:

  • Items must be in the same condition as when received, unused, and in their original packaging.
  • A receipt or proof of purchase is required.

How to Return a Product

Follow these steps to return a product:

  1. Contact Support: Reach out to our support team to request a return. Once your request is approved, we will provide further instructions.
  2. Pack Your Items: Place all returned items in their original packaging along with a printed copy of your purchase confirmation email and the return label.
  3. Ship the Return: Use your local post office or courier to send the package to the address provided on your return label.

For additional questions about returns, feel free to contact us.

How to Get the Return Label

Return labels will be emailed to you once your return request is approved.

Damages and Issues

Please inspect your order upon receipt. If any item is defective, damaged, or incorrect, contact us immediately so we can assess the problem and provide a solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom products (e.g., special orders or personalized items).
    For questions about specific items, please contact us.

Exchanges

To ensure you get the correct item, please return the original item by following the steps above. Once the return is accepted, place a new order for the replacement item.

Return Shipping Costs

Customers are responsible for covering the return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you about the refund status. If approved, the refund will be issued automatically to your original PayPal payment method. Please allow 1-2 billing cycles for the refund to appear on your statement, as processing times may vary depending on PayPal.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your PayPal account.
  2. Contact PayPal, as processing times can vary.
  3. If the payment was linked to a bank account, contact your bank for further assistance.

If you still have not received your refund, please contact us for help.